Start Return
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your order.
To be eligible, the item must be unused, with tags, and in its original packaging. Returns for sale items, gift cards, and personalized products are not accepted.
Return Process
1. Submit a Request
Email info@valenteoleclair.com with the following details:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if applicable, for damaged or incorrect items)
2. Receive Return Instructions
Once your request is approved, we will provide:
- The return address
- A return shipping label (if applicable)
- Detailed instructions for processing your return
Please note: Returns sent without prior approval will not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
We offer two refund options:
1. Refund to Gift Card
Opt for a digital gift card and receive an additional 15% in value. This is the fastest refund method, processed within 2-3 business days once your return is approved. You will receive a digital gift card via email, valid for 12 months.
2. Refund to Original Payment Method
If you prefer a refund to your original payment method, it will be processed within 7-10 business days after we receive and inspect your return. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact info@valenteoleclair.com.
Exchanges
For exchanges, we recommend placing a new order after your return has been approved.